• Cruise Ship Industry News


    Jason
    Crystal Cruises' Crystal Symphony has encountered a propulsion problem that is slowing the ship's speed, forcing the line to amend the itinerary and cancel a call in Puerto Vallarta.
    "While it may not be discernible to our guests, we wanted to make you aware that Crystal Symphony recently experienced some technical challenges with our cyclo-converter system, which provides power to our propulsion motors," Crystal said in a note to travel agents with passengers on the cruise. "This has resulted in decreased speed only, but does prohibit the vessel from being able to achieve the planned speed required in order to maintain our published itinerary."
    The amended itinerary cancels the Nov. 25 call at Puerto Vallarta. The Symphony will visit Cabo San Lucas for a full day Nov. 25 instead of a half-day previously scheduled for Nov. 23. The ship will spend Nov. 23 at sea. The call in Mazatlan on Nov. 24 will proceed as planned. The company is flying an expert to Cabo to repair the malfunction.
    The line said its shore excursion team is working to organize more tour options for Cabo San Lucas. As a gesture of goodwill and to refund port charges, Crystal is giving guests a $150 credit, redeemable for cash.
    Guest
    Carnival Cruise Lines took home six Porthole Magazine Annual Readers Choice Awards, earning top honors in the Best Value for the Money and Best Entertainment for the 12th consecutive year.
    Since the awards were established in 1999, Carnival Cruise Lines has earned 115 individual honors – the most of any cruise line.
    The annual awards are based on on-line and mail-in surveys of Porthole readers who are asked to rate their favorite cruise line in a variety of product- and service-related categories.
    Carnival’s 2010 Porthole Readers Choice Awards include:

    Best Value for the Money
    Best Entertainment
    Best Mexican Riviera Itineraries
    Best Casinos
    Best Web Site
    Best Theme Cruises

    “Carnival Cruise Lines continues to innovate and evolve the ‘Fun Ship’ vacation experience and to consistently win so many awards in so many different categories year after year is a wonderful testament to these efforts,” said Gerry Cahill, Carnival president and CEO. “Further, to be recognized for providing superior value and entertainment – two core elements of a Carnival cruise – for 12 consecutive years is very gratifying,” he added.
    “With six wins this year alone, Carnival Cruise Lines continues to be a reader favorite,” said Bill Panoff, publisher and editor-in-chief of Porthole Cruise Magazine, the leading consumer cruise magazine. “Year after year, Carnival proves that it has a product that cruisers appreciate — from value to entertainment to itineraries. I congratulate them on all of their much-deserved wins.”
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