I have NO respect for cruise.com. We spent the last week and a half before we left calling cruise.com trying to resolve this. Most days, we could not get them to come to the phone. When we gave our name, they would say they were in a meeting, or they were out of the office. We would leave our number for them to call us, which they never would. We would start all over the next day. This went on until a few days before we were set to leave. Finally, they offered a $200.00 on ship credit, which we did not feel was adequate, but reluctantly accepted since we were only a couple of days from sailing. We didn't check the credit until the day before the cruise ended when we were told there was no credit. When we returned home, we had a message that was left shortly after we left for our cruise that they had waited too long and Carnival could not issue the credit, but they would send us a check that should be here when we returned home. There was no check so we again called them. Of course, we couldn't talk to anyone so they called us back and said they were cutting the check (This is FIVE days after we returned) So the check is in the mail!! I'll believe it when I see it! We would NEVER even consider using cruise.com again! They put us through so much unnecessary stress for our first cruise. They also seemed very unconcerned with us even though this was all THEIR FAULT. We did however, have a blast on the cruise, no thanks to Cruise.com.
