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frostyboy64

My allure cruise from hell 9/16 to 9/23 eastern caribbean 2012

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Wow ware to start.

First let me say i love royal caribbean & i cruise on them most of the time with great service

& the check in & out people are always great they get me on and off the ship fast

& are so friendy. When getting on the ship a guest trying to get on the ship so fast that he pushed my wife in a wall and the corner caught he brand new gold bracelet and broke it.

We got on the ship and they offer us drinks but when they handed it to me the girl spilled

the drink all over me. We went to are cabin #10662 and the room was not made up & our checked bags with my cloths in were not in the room so i could not change. I went into the bathroom to shower the drink off of me and there was no soap or towels in the bathroom. I called housekeeping and within 5 minutes a girl came and gave us towels but did not make up the room we had to. So after my shower we went around looking at the ship and to the windjammer for lunch & the food was so salty i could not eat most of it this was 2pm. After the drill you do we went up to the top deck to see us out of port. At 530 pm we went back to are cabin and the bags we checked were not there so we went to dinner in the adagio dining room ( food was great and service was also)

After dinner and walking around the ship tell about 10pm we went back to the room and again no bags? So i went to the guest desk and they did not know why but would check into it.

After 12am we just went to bed. At 312 am we got a knock on the door waking us up and they were there to give us are bags and my wifes bag had a broken wheel and zipper on her bag.

After breakfast ( was very salty also) we went to the spa that we had made reservations for massages we got there and they said we had no reservation (i payed for it weeks before the cruise) so again went down to the guest help desk and they said that the reservations were not sent to the ship After 1 hour wating to get a new reservation the next time was late that night so we said never mind and asked for a refund me but they could only credit me?

I was so upset we went to the rising bar for a drink and i ordered a long island ice tea the bartender asked me what was in it? Really never had made one before? After trying to tell him i gave up and got a beer. We went back to the room 12pm and the room had not been made up and i seen the room stewart (from poland) she said she was running behind. it was 230pm before she got to us after that we went to play bingo in the amber theater but there was so many people the line went out the door and all the way down to the stage. so forget that.

The next three nights went ok and the islands we went to were ok just rained on us everyware we went and the swiming with the dolphins in st maarten was canceled because the bus broke down that was to pick us up?( what no back up bus) The last night of the cruise was so bad we both were so sick we did not even leave are room the whole day & did not get to use are free drink coupons they gave us for the bag problems they left in are room 2 $50 vouchers.

also the last night we found blood spots on are bed sheets so again called housekeeping but this time it was 2 hours before they came. Really. Getting off the ship was fast. Thank god so we could get on the road to get home 4 hours away but just out of the parking lot in the port of fauderdale a girl hit are car from behind ( she just got off the ship and was texting) her boyfriend was the same one that bumped into my wife and broke her bracelet. Really???

What a small world 6,000 guest on the ship and she hit us with him also in the car. After wating for port security and them calling pd and us calling AAA it went form a 4 hour trip home to 12 hours after all the paperwork getting a rental car and making it home. Not are best cruise by far. The service was not what i would say up to royal carribeans standards ( give it a C- ) The food in the windjammer ( give it a C ) dinners in the adagio dining room & servers ( i gave it a A+ ) And the room attendant ( i gave a D ) Over all i love the ship but other then the dinner servers & the check-in & out people not so good. Would i cruise on her again? yes but i hope they get alot better. They could learn from the smaller ships. Also being a crown & anchor diamond plus member we did not get are amenities that we get on other ships?( they said they did not have enough amenities for all the crown & anchor members for this cruise)

Really ??????????? :sad2:

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Steve - It sounds like your cruise was a huge disappointment. I'm sorry to hear about the service issues on the Allure but hope you had a good time despite the problems.

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Steve I know you love RCI so I'm really disappointed for you. I have avoided the large ships because I can't imagine the service would be excellent like we have become accustomed. I still might cruise on one of them but your review gives me something to think about.

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Hi Steve,

So sorry to hear about your experience. I have been on the fence about these biggest ships....it just seems that it would be hard to keep up service-wise and quality-wise with a population that large! We love RCI as well, but will probably stick to the older ships for now, especially the Voyager class and Radiance Class! Hope your wife was able to get her bracelet fixed and that your car will be okay!

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OMG That is awful. Never had service like that on RCCL. I have not been on the new mega ships yet. I would like to think the service has not deteriorated that much. thanks for sharing this review.

Joe

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So sorry about your RCI experience. As an FYI, the Allure was at the Ft Lauderdale terminal the same day that we arrived. I have 2 really great pictures of it that I took from our balcony

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