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I have two cruises planned on MSC cruise lines this year, one in June and one in October.  This will be my 12th and 13th Cruise. This will be my first time to cruise on this cruise line, I would welcome any members comments pro or con of previous experience with this cruise line.  I’m excited about experiencing a new cruise line snd at the same time a little nervous.

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I have always been nervous about MSC, but I know they are really putting a lot of effort and money into courting U.S. cruisers, so will be anxious to hear how it goes!

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Oh thanks for your interest.  I will defiantly make a post about my experience on here about the MSC cruise line,  

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People seem to love them or hate them. Cruisers are attracted to their low prices. Complaints revolve around their slow service in the dining rooms, unfriendly staff, and terrible customer service from the MSC phone reps. They also need to improve their technology. From a TA point of view (my own observations), their booking system and guest invoices are convoluted and not user friendly. To be fair, the unfriendly staff reports could be based on the fact that they are a European cruise line with European customs, and the staff may simply be following their ways of not bothering the clients unless requested. Same thing with dining. European meals take hours and they are not rushed, and the cruise ships, at least the ones in Europe, tend to follow this trend. I do understand that the ships that are home ported in the US do appeal to the US way of cruising and are making improvements in some areas. I have clients cruising them in a week, and I’ll follow up with a report.

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