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danna

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About danna

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Cruising

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  1. I WILL NO LONGER BE A MEMBER OF THIS GROUP. I AM OBVIOUSLY CAUSING TO MUCH TENSION AND GETTING PEOPLES BACKS ABOUT CERTAIN ISSUES (that you ask about). I THOUGHT IT WOULD BE A GOOD IDEA TO GIVE SOME CRUISERS A PERSPECTIVE OF THE BEHIND THE SCENCES BUT I GUESS NOT. The movie 'A few good men', the famous line out of that was "YOU CANT HANDLE THE TRUTH" Goodbye and goodluck to some of you
  2. Do they log all the positive information by person / guest to the crew person guest? How is that done - also how on what desk are the positive comments made? All positive and negative information is logged from, guest about crew and crew about guest. The best place to do a comment is on the comment card at the end of a cruise. You can also leave notes (in sealed envelopes) at the guest relations desk and they will be delivered to the apropriate depart ment head. The office does monitor the cruise forum but the only really take note from the CC forum as they are the most problematic, but other forums are monitored as well.
  3. As you will see when i write thread about crew, i always use 'some or not everyone and not all'. Just as i do when i write about the passengers on board. I have explained that the opinions i give are my own and that when jason adressed this issue i had no problem to stop talking about it. One member brought this subject up again after it had been closed and i refused to talk about this as i had been told it was not apropriate. This comment from you It seems a bit egotistical on your part, to even think that people would consider leaving this wonderful forum because of your thread. I have never asked anybody to leave the wonderful forum. I did say in this thread that i have upset and probably will continue to upset people in this forum with my opinions. That is why a vote would be a good idea. These are my opinions not the opinions of all staff and crew. I am not trying to start controversay - members ask questions and i answer them. I answer truthfully and that i have said will upset some people. I am not trying to cause division in the group - everyone has there own opinions and some of you ask questions that may have controversal answers. Again i have ask members not to ask me questions that they think might upset some viewers. I said i will answer questions truthfully.
  4. I am one of those Oldersters that complain too much... old school you know... .. was taught to write thank you notes ... Nooooooooo - you wouldnt complain to much. Would you????? There is so many things that have been lost over the years (as you said notes). Which is really a shame as it makes your day recieving a thank you note from someone. Even recieving ones about the things that need improving. Not many people have big enough shoulders for that though!!!!
  5. I hope we do... at least that is our intent.. and yes we did adjust the gratuities... I believe we actually prorated the tips.. for the cabin steward and assistant and Maître'D reducing then only for the days when service was below expectations.. and giving full gratuity for those days when expectations were met... (I always enclose a note in the gratuity envelope along with extra $ if appropriate thanking at the crew for it's performance or explaining why there is a deficit in the amount they were expecting..... These days when we cruise we normally prepay the gratuities and consider that as part of the staffs "normal" salary...see I do know how corporate can be..LOL We also add additional notes and cash where warranted.. unless of course service was abominable then we remove all gratuities and extend those only to the truly deserving... Thats the right way of doing gratuties - and the notes in the envelopes is fab
  6. Do you have any questions for me for a new subject?
  7. Danna it's ok to vent.. we all do it.... and we understand that not all crew members are less than ideal as well.... see we do have an understanding!! isn't that nice!! I want to invite you to read just two of my reviews.. both are from celebrity the summit and the millennium.. and then tell me .. did I overact? Was in your opinion fair in my observations? I am truly interested .. David and my Reviews are here Joey Your reviews are informative and correct. You talk about the good and the bad of the ships. If there is something that is not up to standard (dust etc)....you need to let someone know. The guys that clean the room are not always good and the only way to make them aware of this is cutting gratuties. (i am only presuming this is what you did). You can talk till you are blue in the face about the importance of cleaning, but the only real way they will learn is 'work no good - money no good. My saying for work "there is always something to do". If me or my colleagues were every standing around i would pull out the rags and spray and we would all start cleaning the area. (i was not liked for this) Obviously not everyone has this rule and would rather chat that work. The food - specialty restaurants are always the best....I got so fat on my 2 contract from these places. Eggs - the eggs in the staff and crew mess are so hard you need a steak knife to cut them. Again with the food this always comes to the company cutting costs. Every year the management is given lower and lower budgets to work with (celebrity being one of the worst and lowest). This is turn makes the food you recieve less than perfect. (Dam pencil pushers). I have heard before that the food on Summit is not very good (not including the specialty). Your reviews are good. i say if something is not up to scratch you have every right to complain to management and have the problem solved. There is always a right way and wrong way of making complaints. Im sure you use the right way
  8. Danna it's ok to vent.. we all do it.... and we understand that not all crew members are less than ideal as well.... see we do have an understanding!! isn't that nice!! You are right -
  9. I have and probably will continue to do so on the future upset and make members mad. I write things as they are (as i see them) and unfortunately this does upset people. And i am to stubborn to change my ways!!!!!! Thats a shame ... are you admidting you could beginning to sound like those older passengers that you say are too demanding....LOL HAHAHAHHA - NO....I know that speaking (and writing) things as i see them is one of my biggest faults. At least i admit to knowing what my faults unlike the perfect passengers that i talk about Danna you are too funny...
  10. I have and probably will continue to do so on the future upset and make members mad. I write things as they are (as i see them) and unfortunately this does upset people. And i am to stubborn to change my ways!!!!!!
  11. and it shows .. don't think you are fooling people.. in fact how does that song go ..."whose zoomin who"? had you ever thought of going into a career with less demanding skills.. maybe someplace where you say "would you like fries with that?" and I Imagine you are as popular with the guests as they think they are with you! If you read the following post to that you will have read this: I am trying to give you all a behind the scence face look and if you dont like it - stop reading it!!! And what I am telling you..... is the public understands.. the public is not amused.. and the public doesn't appreciate the way the some crew members are performing their job.. i feel ..we feel it's the crew that doesn't understand!! I am sorry if you are taking my observations and opinions as criticisms, however I must say if you are that easily offended maybe you should stop posting here and go back to the dark side.. because here at CruiseCrazies we maintain a certain level of dignity.. everyone has their own opinion we retain the right to disagree respectfully but no one's opinion is wrong!! Either way I will continue to defend my positions in what i hope are intelligent well thoughtful and respectful means.. will you do the same please.. I have set up a new thread 'cruise employee vote' make your vote count
  12. Hi there. Some of you have seen my posts and not liked them at all. So we are going to have a vote. To vote YES - i will revoke my member ship to this site and never post again NO - I will stay on an probably upset more of the members Add to this Thread and if i recieve 5 'YES' I will go - with no comments on the matter
  13. and it shows .. don't think you are fooling people.. in fact how does that song go ..."whose zoomin who"? had you ever thought of going into a career with less demanding skills.. maybe someplace where you say "would you like fries with that?" and I Imagine you are as popular with the guests as they think they are with you! If you read the following post to that you will have read this: Guests are more happy when they are treated with respect and talked to as a person not a money basket. The industry is two faced (like most but not all customer related industries). There is the customer face and the behind the scences face. I am trying to give you all a behind the scence face look and if you dont like it - stop reading it!!!
  14. I am not aloud to comment on any childrens subjects from now on but i apreciate you views. I do not say that all nasty people are of the older generation. I say that if you have complaint - complain without screaming or swearing at staff. You are every lucky not to have witnessed this on your cruises. I hope you enjoy the rest of your cruises and meet many wonderful people.
  15. I hate to see the color of my list... and we have been loyal Celebrity cruisers for a few cruises... I don't complain I just have expectations of what was promised... I think most that read our reviews tend to be fair with both criticism and praise..it is funny though how some of the crew... and I am not saying that all do sometimes take shortcuts at the cost of the guests satisfaction.....and then get offended when gratuities are adjusted.. But I do think most try very hard.. "repeat nasty offenders". I am more talking about people that lie and complain about things that dont exsist to get things for free. (have you ever read the x forem) The people that shout at the crew and really just are miserable in there own life. When you have expectations and they are not met this is fine to complain. This we understand and if the complaint is logged in a nice way (not shouting and swearing etc) we are more than happy to assist with anything you need. Yes some staff do cut corners to get the job done quickly. I am not going to say that this does not happen as it does. What has happened over the years is that the company itself is trying to cut back in all areas and make money (for the fat cats in the office). This in turn makes life harder on ships for the employees. We are the ones who take the brunt of it not them. There has been cut backs in all areas and with less staff now than they had 5 years ago to do the same job.....sometimes corners are cut. But again if something is not up to your expectations please let someone know but in a nice way. The staff and crew are there for the sole purpose of making your cruise a good one.
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