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Trumping the Triumph Travesty
CruiseMan3000 reacted to Jan115 for a blog entry
y An engine fire ... a cruise ship dead in the sea without the power to provide the basic of needs. A pleasant ocean escape to the Caribbean becomes a bad cruise to nowhere. Such was the picture on board the Carnival Triumph on its 4-day sailing last week. The unpleasant details of life on board that cruise need not be repeated here. We've all seen the video footage and heard the news reports. When the disabled ship finally reached the dock in Mobile, Alabama, greeted by 200 Carnival personnel who would assist in getting the tired passengers home, TV cameras were on hand to fill us in with more images and interviews of anyone willing to talk, providing sensationalized news coverage at its best - playing off other people's misery. The sorry thing is that the general public sitting at home on their couch eats this stuff up, only encouraging more of this. Such is journalism, I guess. Who do I feel sorry for the most? The first-time cruiser. Imagine you're embarking on your first cruise. You've been on the fence for a long time about cruise travel, but you decide to make the leap, choosing a nice, short 4-day Caribbean cruise to get your feet wet, so to speak. You're all relaxed, you've found your way around the ship, having a great time, thinking - yeah- this is pretty nice. Suddenly, you learn that a small fire has broken out in the ship's engine room. Although it has been quickly contained, the fire has knocked out most of the electrical power to the ship. The vessel has crawled to a halt, aimlessly adrift, and you soon discover that there is no air conditioning, no running water, no working toilets, and no hot food. The ship is slowly being towed to dock in Mobile. It's an agonizingly slow process, with wind, sea currents and a busted tow line impeding the way. You are told it will take days to reach land. Gone is your dream cruise vacation. Instead, you find yourself on a floating sewage barge. Some first cruise. You tell yourself you should have trusted your instincts and picked that all-inclusive resort. Here, on this ship, there's no escape. Despite what some passengers have said to the contrary, Carnival seems to have fairly and adequately compensated its passengers. Each passenger was given a full refund, paid transportation home, and a future cruise credit. I don't know what else they could have done to satisfy their passengers, short of giving them a fully-paid cruise - on Carnival or any other line the customer chooses. The real shining stars of this cruise are the crew of Triumph. Stories abound of crew members who never ceased to smile, offered words of comfort, remained professional, and otherwise made the best of a bad situation. They are to be commended and, I hope, appropriately compensated for their efforts. The same cannot be said for Carnival. Assuring the safety and comfort of its paying customers is, or should be, the cruise line's #1 priority. Regrettably, Carnival dropped the ball on this one. It was unnecessary and inexcusable for cruise passengers to be exposed to the foul conditions caused by the power failure. It was reported at one point that there were five working toilets for 4,000 souls on board - far from comfortable. What could Carnival have done to better assist its passengers during this unfortunate journey, and what steps could the line take to prevent another incident like this in the future? Dare I say that some of the following suggestions may seem elementary and overly simplistic, but I can't help myself. Perhaps the cruise line should have reconsidered evacuation of passengers, even if some risk was involved. Surely, somewhere a ship could be found to make the transfer, at least giving passengers the option of getting away. Portable toilets. It sounds like a ridiculous idea onboard a mega ship, but I have to ask. Why don't cruise ships have a supply of porta potties stored away on board for emergencies such as this? Not possible? Drop 'em in by helicopter. Portable generators - huge ones. I don't pretend to know the inner workings of getting electrical power to all areas of the ship. I only know that when average Joe Homeowner has a power outage, he powers up his portable generator. There must be a large-scale way to do the same on a super-sized cruise ship. Lifeboats. Why are they there, if not for evacuation of cruise ship passengers. Bobbing at sea in a lifeboat at sea might be preferable to conditions on the ship - at least to some folks - no matter how risky it might be. Above all, an emergency back-up plan. With each new ship comes bigger sights, bigger sounds, bigger everything - requiring big power. It would seem that cruise lines would have in place adequate back-up power relative to the size of the ship it is selling to its customers. In the meantime, while the potential for litigation brews, investigation of Triumph's engines are under way. Reports of past engine problems have prompted discussions of whether or not the ship should have sailed in the first place. Time will tell. Just as the Costa Concordia forced changes to safety and security all throughout the cruise industry, so may Carnival re-examine its response to shipboard emergencies as relates to passenger safety and comfort. At least I would hope so. What about that first-time cruiser? Will he choose to cruise again, or has this hellish five-day cruise to nowhere turned him off to cruise vacations forever? If you were to pole the veteran cruisers on board that cruise, asking if they would continue to cruise, I would bet the majority would say "hell, yeah!" Hundreds of ships sail every year without a single major incident. Nevertheless, just like any other form of travel, incidents and accidents sometimes occur. Some of them may be simple annoyances, some may be terrible ordeals, and every now and then one may even result in fatality. Each one can be a learning experience for all involved. For the cruise line, it is a way to change, improve and correct that which is faulty. Just as the old hippy expression says: ***t happens. There is an abundance of seaworthy ships, and there are fascinating places to explore. Opportunities for new discoveries are as endless as the sea. So get back out there, trump the Triumph travesty, and choose to cruise! To read more of my personal cruise and travel stories, visit my blog: Seven Sea Journeys at CruiseCrazies.com1 point -
Carnival has distributed an email letter to all Past Guests, in the wake of the Carnival Triumph disaster. In the letter, President & CEO Gerry Cahill acknowledges the deep regret, concern, and empathy for the passengers and their families, while promising a thorough investigation and assurances that every effort will be taken to ensure an incident such as this does not occur again. He also thanks everyone for their support during this tough time for the company. Check it out below and let us know what you think! (Click to enlarge)1 point
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The Carnival Triumph: Let's All Take A Deep Breath And Move On...
CruiseMan3000 reacted to Jason for an article
For the last week, we have been inundated by reports, mostly negative about the failed sailing of the Carnival Triumph. These negative reports came from mostly the media but had also been introduced by lawyers, using an undertone of "Let's sue 'em". Much as the reporting that has been ongoing in a mostly negative manner by major media outlets about the war against terror, without an open mind, you will come away from these reports with a negative attitude towards either. I do not want to stray away from my story and get too political, but what you never hear reported by the media is the POSITIVE outcome we have had in many areas overseas during the war on terror. How do I know? I served in Desert Storm and am a 12 year Veteran of the United States Army. Removal from power of dictators such as Saddam Hussein, the assassination of Osama Bin Laden and the rebuilding of schools in those countries are just a FEW of the positive things our brave, volunteer Military, has accomplished. BUT, you never hear of these positive things being reported and there is where you get the negative attitude about the war from many. Such as the media reporting of the war, the media takes a negative approach towards the unfortunate failed sailing of the Triumph. Granted, in NO means should this situation be sugar-coated and I am not going to do that. What I am trying to do is attest to my sailing on the Triumph on a previous cruise where my wife and I renewed our marriage vows and try to show somewhat of a positive attitude regarding the Triumph incident and cover a few sea mishaps and disasters that seem to be what most of the uninformed public seem to harp on regarding taking a cruise. Let's take a look at some of the most know cruise disasters and incidents at sea. The Titanic On her maiden voyage to New York, the "Unsinkable" Titanic hit an iceberg and sank causing the death of 1502 of the 2224 souls onboard. Even with her double hull and water tight doors, she had been unable to maintain her buoyancy and sank because five water tight compartments were breached. The Titanic had been designed to withstand only four of those compartments being breached. The Cunard lines "RMS. Carpathia" was able to rescue only 705 of those souls. The failed planning came with the lack of life boats and the crew allowing life boats to be lowered and released sometimes less than half full. The designers were more interested in uncluttered decks which is why some of the life boats were removed prior to her sailing. Although only 705 passengers were saved, this disaster could have produced a much worse response. In 28 degree water and those jumping overboard to try to swim clear of the sinking vessel, many more could have perished. At the time of the sinking, cruise ships were designed less for leisure and more for transportation. Maritime laws and cruise line regulations have come a long way since 1912. The Costa Concordia On Friday, January 13, 2012, the Concordia ran aground and partially sank off the coast of Giglio Italy causing the loss of 32 souls. Although still under investigation, it seems the Captain ventured onto the rocks to get closer to land to entertain those on land. The Captain insists he was ordered by his Corporate office, knowing of the shallow conditions, to take this dangerous course. In my opinion, even "IF" ordered to do so, it is still his responsibility to make the final decision in the best interest and safety of his passengers. This disaster is one where I can see even veteran cruisers would shy away from cruising in the future, if only for some time. It has been reported that the disaster of the Concordia had absolutely no effect on the cruise industry and people still chose cruising as their vacation. The Carnival Triumph The Triumph, a ship I have sailed on in the past, developed a fire in the engine room knocking out power to a majority of the ship and due to the failure of toilets, sewerage had been found in many areas of the ship. Comfort equipment such as air conditioning, lighting and some cooking equipment were disabled. Emergency systems such as fire suppression equipment, communications and exterior lighting remained in service. But did you know that the bilge pumps, used to evacuate accumulated water in the hull was also operational after the power outage? Without the bilge pumps operating, the vessel may have sank! When we sailed the Triumph, we renewed our wedding vows during an itinerary that was the same as we had for our honeymoon cruise aboard the Carnival Celebration some 20 years earlier. We absolutely loved the Triumph and found new friends onboard that had sailed her numerous times prior. The cruise agent we had said that the Triumph seemed to always sail at full passenger capacity. After this mishap on the Triumph, would I sail on her after repairs....YES!!! The Celebrity Meridian The Meridian, also a ship we sailed on back in 1992, had been the flagship of Celebrity cruise lines. Built in 1961 and commissioned as the "Galileo Galilei" for Lloyd Triestino, she was renamed and sold to Celebrity cruises in 1990. She remained in service with Celebrity until 1997 when she was then sold to Sun Cruises and renamed the "Sun Vista. On May 20,1999, the vessel suffered an engine room fire, which cut all power and caused her to sink on May 21,1999. All 1,090 passengers and crew were safely evacuated and the ship sank near Malaysia. Let me get to my point. I have been on 8 cruises and have experienced inconveniences on only one. It was a minor one at that where the ships turbo chargers broke down and the vessel was only able to cruise at 50% of it's max speed causing an itinerary change. If you have never been on a cruise before, hearing of and reading stories such as have been reported lately by the dramatic media outlets may cause you to second guess ever going on a cruise. Taking into consideration reports of airplane crashes over the years, "There are approximately 25 plane crashes a year since records began in 1950"(wikianswers.com) as opposed to cruising, "In 2000/2001 we had 3 ships on their way to the breakers sink off our shores and over the past 20 years 2 ships which were part of our cruising industry were lost, fortunately without serious loss of life."(allatsea.co) , it is obvious that cruising is still the best choice you can make. You MUST approach your cruise vacation with an open mind. Speak to others that have cruised in the past. Read and ask questions of my fellow veteran cruisers regarding their cruise experiences right here on the Cruisecrazies forums. When you consider you can cruise for as little as $149 for a three day cruise (just to get your feet wet, so to say), you have an amazing opportunity to see what cruising really is. When reading reviews, take only into consideration the average reviews of positivity or negativity. It is very easy to be "Arm-Chair Quarterbacks" and draw our own conclusions on what was done or not done in the above situations. But do not allow yourself to be swayed by a news agency or the report from an attorney on how you should approach one of the only inexpensive, fun and beautiful vacation choices you could make. Hope to see you onboard soon. By CruiseCrazies Member Sarge68701 point -
The Carnival Triumph: Let's All Take A Deep Breath And Move On...
Sarge6870 reacted to WeCruiseToo for a topic
Well-written as always Tim. Thanks for keeping it all in perspective – it seems like there hasn’t been enough of that lately.1 point -
Even though I didn't receive the email yet, I have to agree that this was an unfortunate incident aboard the vessel. I have sailed 5 times on Carnival ships and never regret nor second guess if I would sail with them again. If it wasn't for the fact that we had already booked with RCCL for our November cruise prior to this incident, and that we have not sailed RCCL yet and have always wanted to, we most likely would have booked a Carnival cruise EVEN after this occurrence. The unfortunate incident on the Triumph has not dampened our feelings that Carnival is a good cruise line.1 point
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Keeping Cruising "In The Family"........
Sarge6870 reacted to DebbieandJerry for a topic
What a great incentive! Congrats on looking out for your nieces.1 point -
Amen on the prayers. While I can totally understand people who are going through tough times like this being upset and angry, I have been there, Faith, and Prayer, will always help us to handle things the best way possible, and give us a calmer heart, and help to forgive. Thanks for your thoughts on this.1 point
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Keeping Cruising "In The Family"........
Sarge6870 reacted to KeithnRita for a topic
We commend you both for being such a great Aunt and Uncle!1 point
