Shannon - I too am sorry you had a less than acceptable experience - my husband and I and our traveling companions Suanne and Harvey as did Joey and David had a wonderful experience. I suppose the same things can look different to different people. We found the service and food wonderful - each member of the staff was friendly and helpful. My husband an avid physical fitness "freak" found the exercise equipment much more than adequate and in excellent working order. We also had wonderful interactions with the librarian and attended one of her special programs on a sea day. All in all we are still relishing in the memory of our experience and look forward to a cruise to the Baltic on a Celebrity ship as soon as finances allow.